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When the Patient Service Associate plays the Uno Reverse card… They’re no longer just behind the counters! Whether in the wards or specialist outpatient clinics, Patient Service Associates (PSAs) are often the first point of contact for patients and their loved ones. Their work goes far beyond registration — from financial counselling, billing, and discharge procedures to hands-on clinical tasks like drawing blood and administering eye drops. Our PSAs are truly at the heart of both care and conn
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Meet Senior Patient Service Associate, Mohd Azmi who screen patients for priority symptoms, identify patients for isolation cases, register patients, answer queries from next of kin and manage the department’s essential inventory. He is a well-integrated member of the ED who actively participates in the serving patients who arrives at the ED.� Senior Patient Service Associates like him are essential to the healthcare team, ensuring that patients receive the right care efficiently.� #hiddenheroes
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