Calm Angry Customers With This Technique
13:13
Calm Angry Customers With This Technique
6.8K views4 months ago
YouTubeKwestyon
Mock Call with a Verbally Abusive Customer (with Explanation)
19:16
Mock Call with a Verbally Abusive Customer (with Explanation)
631.6K viewsApr 27, 2021
YouTubeKwestyon
Mock Call with an Irate Customer with Call Flow Guide
25:43
Mock Call with an Irate Customer with Call Flow Guide
461.5K viewsSep 10, 2020
YouTubeKwestyon
Mock Call with a Verbally Abusive Customer (SHORT VERSION)
10:13
Mock Call with a Verbally Abusive Customer (SHORT VERSION)
32.9K viewsMay 19, 2021
YouTubeKwestyon
In this video, we break down a common scenario: a frustrated customer comparing your company to Amazon-level speed — and an agent who apologizes over and over, delivers a long “word salad,” and ends up making the situation worse. You’ll see how excessive apologies, process-heavy explanations, and reactive communication lead to more interruptions and more frustration. Then, we compare it with a stronger, assertive version of the same call — one that starts with the benefit, simplifies the explana
8:17
In this video, we break down a common scenario: a frustrated customer comparing your company to Amazon-level speed — and an agent who apologizes over and over, delivers a long “word salad,” and ends up making the situation worse. You’ll see how excessive apologies, process-heavy explanations, and reactive communication lead to more interruptions and more frustration. Then, we compare it with a stronger, assertive version of the same call — one that starts with the benefit, simplifies the explana
464.9K viewsNov 13, 2025
FacebookKwestyon
How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
17:02
How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
217.4K viewsApr 6, 2021
YouTubeKwestyon
It's hard enough to close a deal, handle an irate customer, or impress a job interviewer. Don't let annoying, unprofessional background noises make it even harder. Here's how to eliminate the distractions that plague your calls. Whether the noise is loud, continuous, or sudden, this will help you enjoy a worry-free call. AC-304 on Lazada: https://s.lazada.com.ph/s.mKUW3 AC-304 on TikTok Shop: https://www.tiktok.com/t/ZS2HwN5d6/ AC-204 Lazada: https://s.lazada.com.ph/s.mJcAN AC-204 TikTok Shop: h
4:57
It's hard enough to close a deal, handle an irate customer, or impress a job interviewer. Don't let annoying, unprofessional background noises make it even harder. Here's how to eliminate the distractions that plague your calls. Whether the noise is loud, continuous, or sudden, this will help you enjoy a worry-free call. AC-304 on Lazada: https://s.lazada.com.ph/s.mKUW3 AC-304 on TikTok Shop: https://www.tiktok.com/t/ZS2HwN5d6/ AC-204 Lazada: https://s.lazada.com.ph/s.mJcAN AC-204 TikTok Shop: h
683.6K viewsSep 17, 2024
FacebookKwestyon
4:52
This isn't your average angry customer. She's polite. She's sweet. She even laughs a little. But behind that friendly tone is a game she’s played before— manufacturing just enough "inconvenience" to fish for yet another voucher. In this episode, we dive into the psychology of the voucher abuser—the customer who doesn’t yell, but still corners agents into awkward territory. If you’re a new agent wondering why you're feeling guilty after saying no… this is the kind of call you need to see. #custom
315.3K viewsJun 15, 2025
FacebookKwestyon
7:18
It's hard enough to close a deal, handle an irate customer, or impress a job interviewer. Don't let annoying, unprofessional background noises make it even harder. Here's how to eliminate the distractions that plague your calls. Whether the noise is loud, continuous, or sudden, this will help you enjoy a worry-free call. AC-304 on Lazada: https://s.lazada.com.ph/s.mKUW3 AC-304 on TikTok Shop: https://www.tiktok.com/t/ZS2HwN5d6/ AC-204 Lazada: https://s.lazada.com.ph/s.mJcAN AC-204 TikTok Shop: h
8.7K viewsSep 17, 2024
FacebookKwestyon
4:33
Would you use this on your call center?
3.7K viewsMay 2, 2025
FacebookKwestyon
3:31
They’re not yelling for fun. They’re yelling because they’ve been burned—again and again. Dave said he’d fix it. Kim promised a call. Paul? Let’s not even go there. This is the Escalator—the customer who’s been through it all and refuses to be brushed off one more time. Every new agent dreads this moment, but behind the frustration is a story worth hearing. | Kwestyon
1.6M viewsMay 29, 2025
FacebookKwestyon
17:04
Assertiveness: The Call Handling Skill You Need (4 Mock Calls)
17.9K viewsNov 3, 2025
YouTubeKwestyon
2:12
5 Phrases That Instantly Calm Angry Customers .. How to respond when emotions run high.
146 viewsJun 25, 2025
YouTubeCalm Command Coaching
1:41
The Psychology Trick That Calms Any Angry Customer (It’s Not “Calm Down”)
872.1K viewsOct 8, 2025
YouTubeMyra Golden
10:33
Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers
46.1K viewsFeb 2, 2024
YouTubeMyra Golden
0:19
How to calm an angry customer in 3 steps #customservice #deescalation
187 views4 months ago
YouTubeAhmed Ezz-Elregal
1:41
Many Filipino CSRs are trained heavily on empathy, AER, and politeness — but rarely on assertiveness. And that’s where most struggles begin. In this reel, I talk about why over-apologizing and long empathy scripts can actually frustrate Western customers, and why building assertiveness is the skill most agents need to level up. I also share mock calls and practical tips to help you sound clearer, more confident, and more in control during your interactions. | Kwestyon
147.2K viewsNov 10, 2025
FacebookKwestyon
17:32
3 Simple Steps to Calm Angry Customers | Customer Service English with Practice!
1.9K views6 months ago
YouTubeEnglish Etc. With Julie
8:00
How to calm down an angry customer | 6 Tips with examples
2.2K viewsAug 2, 2022
YouTubeJessTechSpice
8:29
How to Deal With Angry Customers – 8 Tips and Examples
176.3K viewsMar 3, 2020
YouTubeLime Connect (formerly Userlike)
4:59
Eliminate Distractions: Call Center Agents' Guide to Muting Noisy Neighbors
392.9K viewsSep 17, 2024
TikTokkwestyon
5:22
In this video, we look at a common mistake agents make: giving discounts too quickly just to avoid discomfort. You’ll hear a real mock call where a friendly customer casually hints about pricing — and the agent immediately offers credits even though the policy recommends exceptions only as a last resort. I walk you through what went wrong, why people-pleasing leads to unnecessary losses for the company, and how a more confident, value-focused response would’ve kept the interaction positive witho
48.6K viewsNov 10, 2025
FacebookKwestyon
15:33
Avoid these 7 Phrases when Dealing with Angry Frustrated Customers #angrycustomers
13.4K viewsNov 23, 2022
YouTubeJeff Mowatt Customer Service & Sales Speaker
1:57
How to Deal with an Angry Customer or End-User: Customer Service Training 101
30.6K viewsMay 6, 2013
YouTubeDon Crawley, Author of The Compassionate Geek
35:21
57 Phrases to De-escalate Any Angry Customer
302.9K viewsMay 20, 2023
YouTubeMyra Golden
11:33
17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!)
25.8K viewsSep 8, 2024
YouTubeCareerVidz
16:32
Top 3 Ways to Get Angry Customers to Back Down
17.8K viewsJan 13, 2022
YouTubeMyra Golden
5:00
10 Tips for Dealing with Angry Customers | Customer Service Skills
3.3K viewsMay 25, 2022
YouTubeBusiness Training Media
6:14
De-Escalate Angry Customers | Calm Phrases That Work Fast
29 views6 months ago
YouTubeBright English
0:59
Angry Customer Handling Skills for Service Advisors | LAST FORMULA ( Video Part-01)
667 views5 months ago
YouTubeAUTO CAREERS
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