Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can ...

There is no concentrated effort to reduce complaints in companies. Complaints and customer problems are never put on a priority basis or a war footing. The customer effort is based on giving delight ...

Encouraging kids to become problem solvers can often feel like a counterintuitive task. Imagine this scene: Jamal is working on a puzzle and getting very frustrated when he can’t find the right space ...

A conversation with Cheryl Strauss Einhorn on decision-making dexterity. Many leaders confidently go about tackling challenges. After all, relying on their experience got them to where they are. But ...