As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has launched a new customer hub in its Newcastle office comprising 150 agents dedicated to handling and resolving queries from repeat callers, driving further improvements in ...

Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...

Since launching in November, more than 150 million suspected scam and spam calls have been flagged to O2 customers thanks to AI-powered technology The service, which O2 launched for its customers at ...

O2 has announced plans to introduce an AI capable of performing the same job as customer service staff. The voice recognition system, which is called Aura, was unveiled by the mobile operator’s parent ...