One question is always on the mind of Mr Wayne Johnson: “How do we make life easier for our customers?” He is the head of customer service and customer experience at MyRepublic. While there are no ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Customer service in India is not merely a department. It is an obstacle course, a test of patience, and occasionally, an unexpected lesson in negotiation. But do not worry. With the right strategy, ...